Our Policies
As partners in your wellness journey, our therapists are here to provide you with evidence-based and result-oriented therapeutic treatments with compassion.
What we ask of you:
Please arrive early (5-10 min) for your appointment in clean and comfortable clothing.
Identify and discuss goals for your session with your therapist.
Relax and breathe through your session
Cancellation Policy
We understand that plans change, please know that out of respect for our practitioners, we observe a 24-hour cancellation policy. Appointments that are canceled within 24 hours are subject to the total treatment cost. Please note if you are more than 15 minutes tardy to your appointment with no communication, your appointment will be marked as a No-Show, and our cancellation fee will apply. For extenuating circumstances, email us at hello@neuma.space or contact us at (520) 288-0663 and leave a message.
Gift Cards
As a small business, we kindly ask that gift cards be redeemed within 12 months of purchase. Gift cards that are not redeemed or remain inactive for 12 months from date of purchase are subject to a 50% card balance reactivation fee. All gift card sales are final and non-refundable. Please note, that due to our collective practice gift cards are redeemable with Jason Grey, Angelina Lin Hannum, and Bobi Jo Stechcon, only. Please reach out to us directly HERE for further information. Electronic gift cards are available HERE.